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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Review appropriateness of legal recovery
   • Review account history and previous attempts at debt recovery to determine status
   • Analyse all documentation to confirm it is accurate and complete
2. Instigate legal process
   • Confirm within level of delegated authority the appropriate debt recovery action
   • Complete all necessary documentation accurately and in accordance with organisational policy and procedures to commence legal proceedings
   • Provide advice as required on estimated timeframes for progress of legal proceedings
   • Monitor written and verbal reports from service providers and maintain accurate records to reflect progress of legal action
3. Implement actions arising from legal process
   • Record outcomes of legal proceedings in accordance with the decision and relevant legislation
   • Refer matters to authorised personnel for further action where appropriate
   • Inform all stakeholders fully of outcomes of legal proceedings

Performance Evidence

Evidence of the ability to:

effectively implement organisational debt recovery policy

analyse and clarify information required to action debt recovery

accurately prepare debt recovery briefs for legal practitioners and record outcomes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify and explain key features of organisational policy and procedures relevant to credit management and debt recovery

explain relevant legislative requirements relating to debt recovery

explain the current range of legal options for debt recovery

provide an overview of possible outcomes of legal proceedings

outline a range of service providers that may be used in debt recovery.

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