Required skills

highly developed communication skills to

determine and confirm staff development requirements

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

research skills such as

accessing and managing information

interpreting documentation

coordinating tasks

IT skills for accessing and using appropriate software such as spreadsheets and databases and using internet information

selfmanagement skills for complying with ethical legal and procedural requirements

welldeveloped learning skills to maintain knowledge of changes to compliance legislation

interpersonal skills to liaise with other planning team members

welldeveloped coaching and presentation skills

Required knowledge

corporations and consumer legislation

current industry trends sources of information and industry activities

financial forecasting techniques

government financial and superannuation policies

methods of presenting financial data

professional development activities available

relevant financial legislation

relevant interdisciplinary contacts and industry expertise

social security legislative updates

sources of information on financial products and markets eg banks financial advisers

State and Territory charges and taxes

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

maintain indepth knowledge of the financial planning industry industry regulations and codes of practice and provide technical and professional guidance to others within the organisation

interpret financial product financial markets and investment characteristics

assess impacts of taxation superannuation social security economic and other government policies on client investment and financial requirements

apply knowledge of sales and marketing media and methodologies

maintain industry contacts and manage own professional development activities

act as a practice reference for special areas

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces or role plays

verbal or written questioning on underpinning knowledge and skills which may include formal examinations

setting and reviewing workplace projects and business simulationsscenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Ethical behaviour includes but is not limited to:

Products include but are not limited to:

Relevant legislative and regulatory requirements may include: