Elements and Performance Criteria
- Analyse client's expectations, requirements and investment strategies
- Client's expectations and needs are determined in accordance with client requirements, organisation policies and guidelines, and relevant legislation or industry codes of practice
- Appropriate strategies to meet client's needs and requirements are determined promptly and accurately
- Research is carried out and relevant research data is utilised where appropriate
- Specialist advice and assistance, where required, is sought and obtained promptly
- Cost-benefit analysis is carried out on the various strategies determined and is documented where appropriate
- Develop a response consistent with client's investment strategies and agreed terms of business
- A range of investment options relevant to client requirements and investment strategies is selected
- Features of the options, including potential impacts are explained in a clear, unambiguous way to client
- Relevant disclosures as required by legislation, industry codes of practice or organisation policies and guidelines are made to clients
- Confirmation is sought from clients that they understand the selected options, potential impacts and disclosures
- Requirements to put the suggested options into effect are explained and agreement to proceed is obtained from clients
- Documentation, including suggested options, agreed investment strategies and confirmation of agreement is prepared promptly and accurately
- Client records are updated and filed promptly
- Provide ongoing financial advice and review of portfolio where requested and within agreed terms of business
- Market services and investment opportunities to clients
- Potential investment opportunities and provision of additional or ongoing services are identified from a review of client records and feedback and external financial markets
- Strategies to inform existing clients of additional/ongoing services and potential investment opportunities are identified and implemented
- Client feedback on advertising/marketing strategies is sought to monitor the effectiveness of those strategies