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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Communicate the plan
   • Stakeholders with whom to communicate are identified according to enterprise strategies and policies
   • Methods of communication are determined which are appropriate to the audience
   • Feedback processes are established and communication processes are undertaken within timeframes
2. Action the plan
   • Project steps are established according to plan
   • Enterprise structure is established
   • Plan is actioned within established parameters
3. Monitor the actions
   • Feedback on plan results is analysed within timeframes and following enterprise procedures
   • Problems and opportunities are identified from analysed feedback and corrective action undertaken expediently on any divergence from plan
4. Review and revise the plan
   • Review process is established and feedback on all elements of the plan is secured
   • Discrepancies between performance required and the plan are identified so change actions can be prioritised
   • Revisions to plan are communicated to stakeholders according to enterprise strategies and policies
5. Measure ongoing results
   • Key Performance Indicators (KPIs) are monitored
   • Performance reports are prepared and communicated to relevant stakeholders

Required Skills

Required skills

highly developed communication skills to determine and confirm information using questioning and active listening as required perform coaching and counselling delegate authorities liaise with others share information listen and understand use language and concepts appropriate to cultural differences numeracy and IT skills to perform calculations related to achieving required outcomes use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes access and update records electronically access webbased information services welldeveloped literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information research and analysis skills for accessing and interpreting relevant information interpersonal skills organisational skills including the ability to plan and sequence work

Required knowledge

IT applications data interpretation relevant information sources and availability performance analysis techniques and tools

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to effectively communicate the distribution plan action the plan and monitor the actions review and revise the plan after measuring ongoing results
Context of and specific resources for assessment	Assessment must ensure competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment technology software and consumables access to organisation records access to organisational policies and procedures
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace projects and business simulations or scenarios
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Stakeholders may include:	advisers distribution channel management employees prospective and existing policy owners shareholders.
Methods of communication may include:	electronic group individual meetings verbal in writing.
Parameters may include:	budget timeframes distribution channels outcomes procedures resources.
Feedback may include information about:	competitors customers environment internal comparisons markets politics product regulations results social trends the economy.
Review may include:	contingency plans internal and external comparisons.

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