Elements and Performance Criteria
- Identify the scope, sectors and responsibilities of the industry
- External forces impacting on the financial services industry are identified and considered in carrying out activities
- The main sectors of the financial services industry and the interrelationship between sectors are identified and considered in carrying out activities
- The roles and responsibilities of other participants in the financial services industry are identified and considered in carrying out activities
- Identify and apply financial services industry guidelines, procedures and legislation
- Information on relevant legislation, regulations and codes of practice is collected, analysed and effectively applied to the job role
- Own work practice is clarified and regularly refined in light of relevant legislation, regulations and codes of practice and organisation policies, guidelines and procedures
- Relevant codes of practice are used to guide an ethical approach to workplace practice and decisions
- Identify sustainability issues for the financial services industry
- Information on sustainability policies, strategies and impacts on industry is obtained and from a range of sources and analysed
- Environmental sustainability is identified as an integral part of business planning and promoted as a business opportunity
- Work planning incorporates and supports triple bottom line principles
- Manage information
- Relevant documents and reports that could impact on work effectiveness and compliance are read and understood, and any implications discussed with appropriate persons
- Documents, reports, data and numerical calculations are analysed, checked, evaluated and organised to meet customer and organisation requirements
- Information is presented in a format appropriate for the audience
- Participate in and facilitate work team activities
- Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
- Actively encourage team members to participate in and take responsibility for team activities and communication processes
- Give the team support to identify and resolve problems which impede its performance
- Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work group the organisation and with clients/customers
- Plan work to be completed taking into consideration time, resources and other constraints
- Tasks to be done and relevant conditions are determined and work planned either for working autonomously or with others in a team environment
- Work is planned for a given period managing resources, time and priorities
- Contributions are made to organisation planning process as required to achieve service improvement
- Changes in technology and work organisation are adapted to in a timely manner
- Develop and maintain personal competency