Elements and Performance Criteria
- Communicate knowledge of relevant products and services offered
- Inform staff on financial products and services offered by organisation, and roles and requirements of industry organisations and service providers
- Define features and processes of specific products and services clearly so staff can promote them effectively
- Conduct research and continual professional development to maintain current knowledge of industry product and service developments
- Monitor work for compliance with financial services regulatory framework
- Monitor work practices to ensure compliance with legislation relevant to financial services industry
- Supervise client interaction to ensure adherence to advisory limitations regulated by Australian Securities and Investments Commission (ASIC)
- Maintain compliance with government body information and regularly access sources of information involved in regulation of financial products and services
- Establish, maintain and monitor work systems with relevant documentation to ensure compliance with legislative guidelines
- Supervise work within organisational policy, procedures and guidelines, and accepted industry codes of conduct
- Review organisational policy, procedures and guidelines for effectiveness
- Monitor work conducted for compliance with organisational policy, procedures and guidelines
- Implement organisational policy and procedures, and promote philosophy and objectives of organisation with cooperative peer work practices
- Monitor all work for adherence to accepted codes of conduct
- Assess workplace procedures
- Implement organisational quality assurance procedures