Elements and Performance Criteria
- Prepare for hearings of disputes
- Review of decision is made by contacting the person, relevant parties and the treating doctor where relevant, and considering any new/additional information provided
- Additional information is obtained from relevant parties as required and provided to stakeholders
- All parties affected by the decision are clearly and promptly advised of their review rights in accordance with legislative requirements
- Present cases at conciliation conferences
- Appropriate forms are completed in accordance with conciliation office requirements and referred to the conciliation office
- Conciliation conference is arranged to bring the parties to agreement and reach conciliation
- Formal notification documenting the outcome of conciliation, including any disputes is provided to all relevant parties
- Present case in court/tribunal/review hearings