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Elements and Performance Criteria

  1. Establish the trust file
  2. Provide for the ongoing management of the trust

Required Skills

Required skills

communication skills to

determine and confirm work and client requirements using questioning and active listening as required

provide customer service

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

research and analysis skills for accessing interpreting and managing information

IT skills for accessing and using appropriate systems and databases and using internet information

numeracy skills to make calculations and interpret and prepare financial statements

literacy skills to

read and interpret documentation from a variety of sources

prepare documentation

record consolidate and file information

administrative and organisational skills including the ability to plan and sequence work

Required knowledge

relevant State and Territory legislation and regulations relating to

wills

trusteeships

investment of trust assets

basic business law for financial institutions including

statutory charges taxes and other fees applicable to financial institutions

legal parameters of the customer or financial institution relationship

roles responsibilities and powers of the personal trustee officer including

ethics

integrity

professionalism

confidentiality

how to contact key organisational personnel with expertise in specialised areas relating to the personal trustee industry

organisational policies and procedures required in the full range of tasks covered

products and services offered by the organisation and fees attached

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

assist clients in administering noncompleted trusts

prepare and interpret simple financial statements

apply basic investigation skills such as genealogical research

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to the internet for searches

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational requirements may include:

professional code of conduct in the personal trustee industry including:

applying ethical principles

integrity

professional attitude

maintaining confidentiality

meeting timelines.

Relevant dates may include:

dates for regular payments, such as:

beneficiaries' vesting dates

inspection dates

insurance.

Beneficiaries' profiles may include:

recording of ages

the nature of the trust:

minor beneficiaries

life tenancy.