Elements and Performance Criteria
- Set up new member records for individuals
- Information required to set up new member file is collected
- Information is checked to ensure it is complete and correct
- Data is entered into organisational information system
- New member record is activated
- Confirmation is sent according to organisational guidelines
- New and additional information is accurately updated within organisational guidelines
- Set up new employer records as required
- Maintain integrity of records
- Identify administrative and accounting processes documented in member records
- Process of determining interest is identified
- Factors influencing interest are identified
- Administrative charges and insurance premiums are identified on records
- Processes of allocating interest, charges and insurance premiums to member accounts are described to the customer
- Members are provided with information regarding their records as required and according to organisational guidelines
- Describe elements of annual statements and calculation processes
- Follow quality assurance procedures