Elements and Performance Criteria
- Communicate with others in course of work
- Others are communicated with in course of work within Occupational Health and Safety (OHS) regulations, environmental and safe working requirements/practices, Standard Operating Procedures (SOP), and housekeeping requirements
- Instructions are attended to, interpreted and implemented
- Effective reading and listening skills are demonstrated
- Questions are used to gain additional information
- Verbal and written communication with others in the performance of duties is clear and precise and follows established communications practice
- Misunderstandings in communications are avoided using appropriate confirmation techniques
- Various forms of non-verbal communication are appropriately used when working and communicating with others in the course of duties
- Contribute to teamwork and work standards
- Teamwork and work standards are contributed to within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements
- Work is carried out individually and in association with others in accordance with established performance standards
- Assistance and encouragement is provided to others in workplace activities
- Feedback on work performance is acknowledged, discussed and acted upon
- Personal skills and knowledge are developed through training and other means to ensure an effective contribution to work activities
- Employment conditions are known, understood and followed
- Individual rights and responsibilities are known, understood and fulfilled, including allowance for any cross cultural differences and differences in personal interests, beliefs and lifestyles
- Appropriate action is taken to avoid and prevent harassment of others
- Resolve conflicts
- Conflicts are resolved within OHS regulations, environmental and safe working requirements/practices, SOP, and housekeeping requirements
- Conflict situations are recognised and appropriate assistance is sought to resolve the conflict with the personnel involved in accordance with company procedures
- An appropriate contribution is made to action to solve conflicts by actively participating in conflict resolution procedures