Elements and Performance Criteria
- Performance criteria describe the performance needed to demonstrate achievement of the element.
- Develop and maintain Telehealth networks
- Establish and maintain Telehealth networks using communication skills to develop trust and confidence with diverse people and groups
- Use, update and share Telehealth service provider information with health professionals and other colleagues
- Develop and refine approaches to Telehealth service provision by pro-actively identifying and using opportunities to update and expand own knowledge
- Maintain compliance with ethical and legal requirements
- Determine risks associated with the sharing of information on Telehealth platforms
- Ensure collection, use and disclosure of patient information is consistent with information privacy principles and fulfilling duty of confidentiality in line with workplace policy
- Recognise and respect patient rights, care and safety in line with organisation policy and duty of care regarding all aspects of the Telehealth service
- Perform all work within the boundaries of responsibility and refer problems to supervisor and/or other appropriate health professional
- Support Telehealth service provision
- Ensure referral or request is received and reason for referral and/or clinical requirements are clear and are correctly identified
- Contact service providers and organise care according to doctor’s request in line with organisation protocol
- Coordinate information and information flow to meet consultation requirements
- Identify and respond promptly to routine administrative Telehealth service problems
- Pro-actively support colleagues with Telehealth services, share information and provide accurate information in response to queries
- Complete Telehealth administration
- Contribute to evaluation of Telehealth services
- Measure and benchmark performance using agreed methods and tools
- Monitor and evaluate systems and promote risk reduction strategies in line with legal and ethical standards
- Promote compliance with accreditation requirements related to Telehealth
- Implement and evaluate change in conjunction with colleagues to ensure goals are achieved