Elements and Performance Criteria
- Receive request for service
- Promptly answer incoming requests for service in accordance with local ambulance standard operation procedure
- Establish details of the situation using effective communication skills, techniques and resources, in accordance with local ambulance standard operation procedure
- Accurately record complete details of the request in a timely and efficient manner and in accordance with local ambulance standard operation procedure
- Respect confidentiality at all times
- Deal with the request in a professional manner at all times
- Respond to request for service
- Refer request
- Finalise request