Required skills

Identification of key sources of information

Understanding specification sheets

Accurately summarising and documenting information

Understanding conflicts and integration capabilities between diverse equipment

Understanding importance and relevance of product information

Communicating with vendors effectively

Problem solving skills for a defined range of unpredictable problems involving participation in the development of strategic initiatives

Plain English literacy and communication skills in relation to analysis evaluation and presentation of information

Teamwork skills involving the contribution to solutions and goals of a nonroutine or contingency nature

Negotiation skills in relation to other team members and applied to a defined range of predictable problems

Report writing skills requiring depth in some areas

Change management skills in relation to maintaining the continuity of IT operations and business functions

Customer service skills in relation to reviewing change procedures

Skills in handling difficult clients in relation to reviewing change procedures

Conflict resolution skills in relation to reviewing change procedures

Risk analysis skills in relation to reviewing change procedures

Required knowledge

Knowledge of RFID hardware and software

Network protocols and operating systems

Security protocols standards and data encryption

Knowledge about the radio spectrum and RFID frequencies

Vendor product knowledge

Knowledge about RF interference

Wireless topologies

Use of protocol and frequency analysers

Relevant knowledge of current and future technical systems

Features and function of relevant hardware components

Features and function of relevant software products

Interaction between relevant hardware and software products

Broad knowledge of the client business domain eg when confirming system components to acquire and agreeing on methods for acquiring components

Current industryaccepted hardware and software products with knowledge of general features and capabilities and detailed knowledge in some areas

Broad knowledge of vendor product directions

Broad knowledge of help desk and maintenance practices

Current industryaccepted hardware and software products with broad knowledge of general features and capabilities and detailed knowledge in some areas

Broad understanding of the role and level of stakeholder involvement

Broad general knowledge of the client business domain

Detailed knowledge of the systems current functionality

Broad knowledge of quality assurance practices

One or more change management tools

Broad knowledge of system testing

Broad knowledge of change control procedures

Detailed knowledge of the system under evaluation

Broad knowledge of capacity planning

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to conduct research and discuss various RFID standards and their applications to various business processes

Assessment must confirm the ability to examine and discuss examples of different implementation strategies using case studies

Context of and specific resources for assessment

Evaluation of vendor products is critical for reducing costs improving quality and ensuring better internal processes

Planning and evaluation of vendor products uses skills and knowledge applications across a broad range of technical and management requirements evaluation and coordination

Vendor product evaluation may include participation in teams including those concerned with planning and evaluation functions

The breadth depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical andor management requirements evaluation and coordination would be characteristic

Assessment must ensure

selfdirected application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment services and techniques for self and others

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others It may include participation in teams including teams concerned with planning and evaluation functions Group or team coordination may also be involved

To demonstrate competency in this unit the person will require access to

Client functional requirements

RFID equipment specifications

Conversion tools

Database software

Organisational guidelines

Networked computers

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace

In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

The following assessment method is appropriate for this unit

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

The assessment of this unit of competency will usually include observation and research of existing RFID technologies and their impact on various business scenarios

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts andor technical or creative skills to a range of situations

Evaluate information using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Business requirements may include:

network

RFID technologies may include:

Key stakeholders may include:

Industry standards may include:

Solutions may include: