Required skills

Selecting and using appropriate software and tools

Identifying target audiences

Analysing audience needs

Identifying relevant content

Determining appropriate content formats and styles

Writing content

Required knowledge

Content features such as clarity and readability

Instructional design principles

Functions and features of templates and style guides

Document design web design and usability

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to create user documentation that meets business requirements caters for a diverse readership is clear to the target audience and easy to navigate

To demonstrate competency in this unit the person will require access to

Documentation standards

Software tools for effecting documentation

Access to information about system platform network or application being documented

Context of and specific resources for assessment

The breadth depth and complexity of knowledge and skills in this competency would cover selecting adapting and transferring skills and knowledge to new environments and providing technical advice and some leadership in resolution of specified problems This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available

Assessment must ensure

Performance of a defined range of skilled operations usually within a range of broader related activities involving known routines methods and procedures where some discretion and judgement is required in the section of equipment services or contingency measures and within known time constraints would be characteristic

Applications may involve some responsibility for others Participation in teams including group or team coordination may be involved

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate some relevant theoretical knowledge

Apply a range of welldeveloped skills

Apply known solutions to a variety of predictable problems

Perform processes that require a range of welldeveloped skills where some discretion and judgement is required

Interpret available information using discretion and judgement

Take responsibility for own outputs in work and learning

Take limited responsibility for the output of others

Maintain knowledge of industry products and services

Documentation may include but are not limited to:

Standards

Software may include but is not limited to:

Appropriate person may include:

User documentation