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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine milestones and quality attributes with client
   • Interview client to determine project deliverables and acceptance criteria
   • Document project milestones and associated deliverables in measurable terms, taking into account constraints
   • Determine and document criteria to evaluate each deliverable
   • Negotiate quality standards with client and document
   • Confirm project direction with appropriate person
2. Formulate metrics and milestones
   • Define the units of measurement (metrics) that will be used in the project, including consideration of project milestones, timeframe and costs
   • Schedule the measurement of project milestones and associated deliverables
   • Document the process for analysing variances and their impact on the project
   • Schedule quality reviews into project plan
3. Obtain client agreement to acceptance criteria
   • Obtain client agreement for project delivery dates
   • Communicate acceptance criteria clearly and coherently to the client
   • Obtain client agreement to acceptance criteria and anticipated timeframes for the project

Required Skills

Required skills

analytical skills to

undertake function point

determine the metrics process in line with client requirements

communication skills to

facilitate groups

liaise and negotiate with clients and team members

present transfer and collect information and gain consensus

literacy skills to deal with clients and team members

planning and organisational skills to

participate in the development of strategic initiatives

undertake risk management

undertake scoping timeframe cost and quality of a project

determine communications for a project

research skills to specify analyse and evaluate broad features of a particular business domain and best practice in system development methodologies

technical skills to formulate system development and milestones

Required knowledge

detailed knowledge of

client business area

project planning methodologies and tools

quality processes

system development plans

technical tools and their use relating to task list such as when formulating metrics and milestones

theory and purpose of metrics

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to develop acceptance criteria for a project document this according to organisational standards present this document to stakeholders and obtain approval
Context of and specific resources for assessment	Assessment must ensure access to client requirements technical specifications organisational and process goals critical business requirements predefined highlevel acceptance criteria project deliverables future organisational business processes test plan projectbudget timeframe Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit direct observation of candidate performing review of quality attributes verbal or written questioning to assess candidates knowledge of formulating metrics and milestones review of candidates acceptance criteria and timeframes for approval by client
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:	employees external organisations individuals internal departments.
Project may include:	business improvement process ebusiness solution involving the total organisation or part of the organisation systems-only change total organisational change.
Acceptance criteria may include:	cost implications logistical considerations technical timeframe.
Constraints may include:	budget hardware legal constraints policy resource software time.
Appropriate person may include:	authorised business representative client supervisor.

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