Required skills

Basic analysis of desktop layout monitor and chair positioning keyboard techniques and use of the mouse

Basic problem solving in application management and help function usage

Reading and writing at a level where basic workplace documents are understood

Clear and precise communication with team members and supervisors

Interpretation of user manuals

Required knowledge

OHampS principles and responsibilities

Basic understanding of system usage

Basic technical terminology in relation to reading help files and responding to system help prompts

Personal computer access and logon procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability to produce several workplace documents utilising a minimum of three different computing packages Learner will demonstrate the use of a wide range of features from each package

To demonstrate competency in this unit the person will require access to

Personal computer

Basic software

Documents or information containing data suitable for use with computing packages

Context of and specific resources for assessment

This unit brings together a range of basic computer skills and knowledge consistent with general expectations around computer usage in the workplace

The breadth depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear There would generally be limited complexity in the range of operations to be applied

Assessment must ensure

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic

Applications may include some complex or nonroutine activities involving individual responsibility or autonomy andor collaboration with others as part of a group or team

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICAUB Operate computer hardware

ICAU2005B Operate computer hardware

ICAUB Use computer operating system

ICAU2231B Use computer operating system

ICADB Receive and process oral and written communication

ICAD2003B Receive and process oral and written communication

ICAIB Install software applications

ICAI2015B Install software applications

ICAWB Work effectively in an IT environment

ICAW2001B Work effectively in an IT environment

An individual demonstrating this competency would be able to

Demonstrate basic operational knowledge in a moderate range of areas

Apply a defined range of skills

Apply known solutions to a limited range of predictable problems

Perform a range of tasks where choice between a limited range of options is required

Assess and record information from varied sources

Communicate with team members to clarify job requirements

Take limited responsibility for own outputs in work and learning

Maintain knowledge of industry products and services

Demonstration of these competencies would involve

Using appropriate software

Opening amending and saving files and documents according to organisational requirements

Using help manuals and online help when appropriate

Applying OHampS procedures

Demonstrating basic operational knowledge in a moderate range of areas

Performing a range of tasks where choice between a limited range of options is required

Assessing and recording information from varied sources

Software may include but is not limited to:

Files may include but is not limited to:

Data may include:

Equipment may include but is not limited to:

OH&S may include: