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Elements and Performance Criteria

  1. Protect the interests of clients
  2. Produce quality products and services
  3. Ensure correct representation
  4. Produce code of ethics
  5. Maintain good work practices

Required Skills

Required skills

Application of standards and legislation to policy and procedure development and monitoring

Professional development skills in relation to identifying personal skills requiring upgrading and updating

Researching and identifying relevant courses seminars or industry information to maintain currency

Required knowledge

Australian Computer Society Code of Ethics wwwacsorgau

Organisational requirements for customer service

OHampS legislation

Copyright and intellectual property legislation and principles

Relevant privacy legislation and principles

Access and equity legislation and principles

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

Assessment must confirm the ability of the person to conduct their work practices in an ethical and professional manner

To demonstrate competency in this unit the learner will require access to

Organisational policies

Legislation and standards documentation

Industry codes of practice

Context of and specific resources for assessment

The adoption and application of ethical principles of conduct is significant for the professionalisation of an occupational group such as IT professionals because it is one of the external hallmarks testifying to the claim that the group recognises an obligation to clients and society in general that transcends mere economic selfinterest

The operation and management of ethical conduct in business relationships is important because it provides a foundation for the establishment of ongoing relationships between businesses

The demonstration of this competency requires breadth depth and complexity of knowledge and competencies which would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and nonroutine Leadership and guidance are involved when organising activities of self and others as well as contributing to technical solutions of a nonroutine or contingency nature

Assessment must ensure

Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills is important in this competency

Applications may involve responsibility for and limited organisation of others

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace In undertaking training and assessment activities related to this unit consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs Additional guidance on these and related matters is provided in ICA Section

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts This unit can be assessed either in the workplace or in a simulated environment However simulated activities must closely reflect the workplace to enable full demonstration of competency

Assessment will usually include observation of real or simulated work processes and procedures andor performance in a project context as well as questioning on underpinning knowledge and skills The questioning of team members supervisors subordinates peers and clients where appropriate may provide valuable input to the assessment process The interdependence of units for assessment purposes may vary with the particular project or scenario

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

An individual demonstrating this competency would be able to

Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts

Apply solutions to a defined range of unpredictable problems

Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas

Identify analyse and evaluate information from a variety of sources

Take responsibility for own outputs in relation to specified quality standards

Take limited responsibility for the quantity and quality of the output of others

Maintain knowledge of industry products and services


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Legislation and standards may include:

OH&S

Industry codes of practice, such as the Australian Computer Society Code of Ethics

OECD International Guidelines for Consumer Protection in E-commerce

Access and equity

Copyright laws

Defamation laws

Privacy legislation

Intellectual property, confidentiality requirements

Legal and regulatory policies affecting e-business

Client may include but is not limited to:

internal departments

external organisations

individual people

colleagues

an employer

internal employees

Standards may include:

ISO/IEC/AS standards

organisational standards

project standards (for further information refer to the Standards Australia website at: www.standards.com.au)