Elements and Performance Criteria
- Design a site user test
- Establish usability test methods
- Identify critical business functions
- Identify full range of users
- Confirm user expectations through market analysis, business intelligence and customer feedback
- Establish performance potential of the business from business requirements or other approved sources
- Establish performance measurement and success criteria to measure actual performance against user expectations
- Test site when ready and record outcomes
- Conduct user test
- Document process performance indicators and benchmarks and disseminate to sample group of users
- Assemble a full representative range of users and preferred technologies to test site features and functions based on the business specification
- Ensure maximum user satisfaction through ease of navigation controls and design
- Ensure user and legal, accessibility, privacy and equity requirements and expectations are met
- Evaluate user test
- Collate site performance results and measure against performance indicators and benchmarks based on user expectations
- Identify performance shortfalls and ensure acceptable performance solutions are developed according to business requirements
- Establish an evaluation feedback mechanism and provide to users
- Document results
- Identify solutions to problems during the testing phase
- Discuss problems with developers and ensure solutions are continuously refined
- Ensure proposed solutions meet business requirements and user expectations
- Document final solutions in line with organisational guidelines, and distribute to appropriate person