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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine and undertake required equipment maintenance
   • Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally
   • Organise and undertake internal maintenance as specified in the maintenance procedures
   • Report problems promptly to appropriate person
2. Diagnose and repair faults
   • Assess an existing problem situation and identify the main problem area
   • Test suspected faulty equipment or software for possible failures or performance degradation, using available technology
   • Analyse the test results
   • Review historical fault data for information of relevance to existing faults
   • Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client
   • Liaise with appropriate person to obtain approval for the plans
   • Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards
3. Update documentation and make recommendations for future maintenance
   • Record maintenance and fault data and equipment modifications, according to organisational standards
   • Identify and report instances where preventative measures are needed
   • Review and update maintenance and fault data, and report outcomes periodically to appropriate person

Performance Evidence

Evidence of the ability to:

undertake maintenance according to maintenance procedures

identify and resolve a defined range of equipment and software problems

maintain accurate records according to organisational guidelines.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify and describe equipment and software maintenance practices

identify help-desk response level escalation procedures

describe the operation and purpose of specified equipment

identify and describe the operation of technical diagnostic tools

identify quality assurance practices

identify relevant service level agreements (SLAs) to determine conditions of the SLA cover

describe client warranty claims, repair or replacement procedures

identify system's current functionality

describe organisational work health and safety (WHS) procedures.

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