Elements and Performance Criteria
- Determine requirements for provision of information to public
- Need for information is determined from review of common public inquiries, public compliance levels and new trends and issues.
- Information requirements are determined through discussion with clients, general public and relevant interest groups.
- Requirements of relevant legislation and council policy are identified and incorporated into information requirements.
- Specific educational objectives are determined from information needs of public.
- Specific target groups are identified for education.
- Determine appropriate medium to educate public
- Provide education to public
- Accurate information is provided in a clear and relevant manner and in accordance with the learning needs of the target group.
- Target group is provided with opportunities to confirm understanding and seek clarification where required.
- Reliable documentation and publications suitable to target group and nature of issues are provided for ongoing reference where required.
- Details on council services are provided to assist in future service provision as required.
- Information on community, government and industry services available to the target group is provided where required.
- Review and evaluate education program
- Maintain records of public education programs
- Determine requirements for provision of information to public
- Need for information is determined from review of common public inquiries, public compliance levels and new trends and issues.
- Information requirements are determined through discussion with clients, general public and relevant interest groups.
- Requirements of relevant legislation and council policy are identified and incorporated into information requirements.
- Specific educational objectives are determined from information needs of public.
- Specific target groups are identified for education.
- Determine appropriate medium to educate public
- Provide education to public
- Accurate information is provided in a clear and relevant manner and in accordance with the learning needs of the target group.
- Target group is provided with opportunities to confirm understanding and seek clarification where required.
- Reliable documentation and publications suitable to target group and nature of issues are provided for ongoing reference where required.
- Details on council services are provided to assist in future service provision as required.
- Information on community, government and industry services available to the target group is provided where required.
- Review and evaluate education program
- Maintain records of public education programs