Elements and Performance Criteria
- Identify presentation requirements
- Format and present data
- Relevant data elements are assembled.
- Procedures are designed for formatting data into compatible format.
- Data formats are selected to meet customer requirements.
- Information is presented to meet user requirements using suitable media in an attractive, informative and useable manner.
- Information is presented in line with appropriate Australian standards.
- Ensure customer satisfaction
- Work is completed in line with council quality requirements .
- Feedback is sought from customer regarding satisfaction with information and presentation.
- Any areas of dissatisfaction are resolved in line with council policies and procedures.
- Customer feedback is analysed and used as a quality improvement tool.
- Format and present data
- Relevant data elements are assembled.
- Procedures are designed for formatting data into compatible format.
- Data formats are selected to meet customer requirements.
- Information is presented to meet user requirements using suitable media in an attractive, informative and useable manner.
- Information is presented in line with appropriate Australian standards.
- Ensure customer satisfaction
- Work is completed in line with council quality requirements .
- Feedback is sought from customer regarding satisfaction with information and presentation.
- Any areas of dissatisfaction are resolved in line with council policies and procedures.
- Customer feedback is analysed and used as a quality improvement tool.
- Identify presentation requirements