Elements and Performance Criteria
- Plan and prepare communication
- Communication types and networks within the enterprise are identified.
- Enterprise conventions, policies and procedures are followed when planning and preparing communication activities.
- Communication channels and codes appropriate to objectives, circumstances and receiver/s are selected.
- Communication is planned and structured to promote the accurate transfer of meaning.
- Communication setting and climate is established appropriate to purpose and content of message.
- Required resources are prepared and or obtained.
- Communicate effectively in interpersonal, mediated and group settings
- Effective communication skills, strategies and principles are applied to a variety of communication events.
- Verbal and non-verbal language is used appropriate to the topic, sensitivities and technical understanding of the person/s being addressed.
- Individual differences are respected and considered.
- Purpose and objectives of communication are adhered to.
- Participation in communication is encouraged.
- Conventions, rules, policies and procedures are followed.
- Evaluate communication