Elements and Performance Criteria
- Develop an open environment
- Establish and maintain regular dialogue between all levels and all relevant sections of the organisation
- Encourage a flow of communications in both directions
- Identify key personnel for communications
- Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions
- Develop and maintain regular and frequent verbal communication with all key stakeholders
- Identify significant issues
- In liaison with relevant team members/stakeholders, identify current and potential issues
- Assist team members/stakeholders to formulate issues
- Identify and define boundary and ' non-negotiable' issues for all team members/stakeholders
- Negotiate with relevant team members/stakeholders over actual and potential issues
- Proactively resolve issues
- Liaise with team members/stakeholders to develop agreed, and where possible win-win, solutions
- Negotiate acceptable solutions as required in accordance with company practices/procedures
- Obtain any required official authorisations
- Consult with relevant stakeholders to develop implementation plan
- Implement solution
- Monitor ongoing situation