Elements and Performance Criteria
- Identify organisational relationships
- Map actual and intended process flows within and between teams
- Map actual and intended communication/information/data flows within and between teams
- Identify and map other interactions (actual and intended) within and between teams
- Determine the consequences in terms of customer benefit of intended flows/interactions
- Determine the consequences in terms of customer benefit of the actual flows/interactions
- Foster cooperation within team
- Foster cooperation between teams
- Identify sources of tension, conflict or competition
- Examine team and individual key performance indicators (KPIs) for sources of conflict/competition
- Examine flows and interactions for possible sources of conflict and competition
- Observe interactions between team members and identify tensions, conflicts and competition
- Observe interactions between teams and identify tensions, conflicts and competition
- Observe response to change and resistance to change
- Reduce causes of tension, conflict or competition
- Draft modified KPIs to reduce causes of conflict and competition
- Draft modified systems causing conflicting flows and interactions
- Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition
- Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition
- Obtain any required approvals for suggested/drafted changes
- Facilitate the implementation of the agreed solutions
- Take actions to ensure agreed changes become standard practice