Elements and Performance Criteria
- Identify cost components deriving from customer benefits and other costs
- Compare required performance of product or process steps with actual performance
- Identify performance required to meet customer needs in own work and that of team
- Identify actual performance
- Compare cost components of products or process with current customer-related targets
- Separate costs components into those that contribute to customer features/benefits and those that do not contribute
- Determine non-contributing cost components which are under control of the individual or team
- Minimise waste