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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Required Skills
This describes the essential skills and knowledge and their level required for this unit
types purpose and importance of workplace documentation
workplace codes including numbers symbols signs colours and other codes
Competence also includes the ability to
formulate questions to clarify work requirements or instructions
establish effective workplace relationship with colleagues
adapt communication to a range of social cultural and ethnic backgrounds
Language literacy and numeracy requirements
Basic numeracy is needed to the extent required by work instructions and procedures
Evidence Required
A holistic approach should be taken to the assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Consistent performance should be demonstrated For example look to see that
all information is provided in an efficient effective courteous and timely manner
Assessment will occur onthejob or in a simulated workplace
Competence in this unit may be assessed
by observation and questioning to indicate understanding
in a situation allowing the generation of evidence of the ability to respond to problems
by using a suitable simulation andor a range of case studiesscenarios
through a combination of these techniques
Reasonable adjustment of assessment tasks will be undertaken as required