Elements and Performance Criteria
- Assess job requirements
- Assess any damage and/or identify service requirements
- Select and review relevant plans, drawings or manuals according to type and model of recreational vehicle
- Determine accurately the service and/or repair requirements of the job
- Provide advice or make recommendations on repair and/or service, on request
- Identify any options to meet customer preferences and specific job requirements
- Consider and recommend any additional services which may be required
- Quote the job
- Select repair or service options and agree on scope in consultation with customer
- Identify and calculate materials, parts and equipment required to meet the job requirements and appropriate sources
- Calculate the costs of the job
- Prepare quotation and present to customer in a professional manner
- Obtain customer's agreement to quotation, details of work to be completed and timeframes
- Order parts, materials and equipment, where required, according to enterprise procedures
- Liaise with colleagues and others, where required, to organise the job
- Complete any documentation and file appropriately according to enterprise procedures
- Schedule the job, as appropriate, in agreement with customer and follow booking procedures according to enterprise practices