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Range Statement
Performance Evidence
listen attentivelyformulate questions to clarify work requirements or instructionsread and interpret workplace informationcomplete workplace forms write legibly and/or use electronic keyboardrecord and interpret numbers, codes and symbols use clear and concise language in verbal and written communication.
Knowledge Evidence
Evidence must be provided that demonstrates knowledge of:
organisation procedures, including:telephone and communications protocols and/or proceduresdocumentation and record keeping safety, emergency and hazard controltypes and meaning of workplace codes, numbers, symbols, signs and colours typically used in the job/work environmenttypes, purpose and importance of workplace documentationworkplace expectations for acceptable language and tone (swearing, level of formality, courteousness, respect for diversity, and so on)challenges in communicating with people from culturally and linguistically diverse (CALD) backgrounds in the workplace and possible strategies.