Elements and Performance Criteria
- Determine extent and nature of non-conformance
- Determine commencement, type and expected duration of non-conformance
- Liaise with internal stakeholders to determine impact
- Liaise with value chain members to determine impact
- Determine impact on current operations and order fulfilment
- Determine impact of non-conformance on local community and other stakeholders
- Determine regulatory implications of non-conformance
- Summarise impact on organisation and value chain member’s viability
- Determine priorities and actions
- Identify information needs
- Determine regulatory compliance needs
- Determine the information needs of other stakeholders
- Identify the sources of required information
- Arrange to collect required information
- Report information to stakeholders, as appropriate
- Arrange for updating of information disseminated on a timely basis, as appropriate
- Implement immediate response
- Plan for conformance
- Conclude and review response
- Conduct a debrief and complete reports, as required
- Evaluate and review response and procedures
- Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders
- Recommend improvements to prevent a recurrence and improve response for other non-conformances
- Communicate reports, as appropriate