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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Prepare to assess and cost repair
   • Examine and check footwear, including welts, insoles, sole edges, sole bottoms, upper edges and heels
   • Identify repair, design and finish requirements and confirm agreement with client to undertake work
   • Collect contact information and identify customer’s preferred timeframe for work
3. Calculate footwear repair costs
   • Estimate types and quantities of materials required
   • Estimate time and labour necessary for the repair
   • Calculate costs of materials and labour
   • Calculate total job cost, including overheads and mark-up percentages
   • Calculate final cost to customer
4. Document details and advise customer
   • Document details of costs and charges and any special conditions
   • Verify costs, calculations or other details by other workplace where necessary
   • Prepare customer quotation and advise customer of repair requirements, costs and time required
   • Prepare work order ticket and job sheet according to workplace procedures
   • Document details for future reference

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Australian Standards include:	the relevant industry or Australian Standards that are current at the time this unit is being undertaken
Footwear repair costs include:	type and quantities of materials type and amount of labour time required overheads percentage mark-up

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

applying relevant standards

interpreting client requirements

estimating type and quantities of material required

determining the types and amount of labour required to complete the work

estimating time required to complete the work

documenting and communicating work-related information, including customer requirements, products, materials and labour required, costing calculations for products, materials and labour, and special conditions

using calculators, computer programs, and other aids in the estimation and cost calculation processes

applying workplace procedures

maintaining records.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

relevant Australian Standards

range of products and services offered by the enterprise

enterprise costing policies and procedures, including labour rates and product and material costs

materials, work flow and repair processes

technical information about products, materials, equipment and operating procedures

general industry housekeeping policies and procedures

operation of calculators, computer programs, and other aids in the estimation and cost calculation processes

quality practices

workplace procedures

practices for recording and reporting.

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