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Elements and Performance Criteria

1. Review own or supplier quality assurance process
   • Determine job requirements from contracts, orders, specifications, job sheets and work instructions
2. Assess and evaluate own or supplier capability and quality system relating to identified job requirements
3. Evaluate processes for production and delivery of goods and services according to legal and ethical requirements
4. Make recommendations concerning supplier ability to comply with quality standards according to work health and safety (WHS) requirements, value for money, and where relevant, quality accreditation requirements
5. Establish quality assurance agreement with supplier or customer
   • Identify and document specifications of goods and services to be supplied
6. Confirm precise quality requirements with supplier and customer
7. Negotiate agreed quality assurance system and delivery dates
8. Establish and agree on verification method and systems and procedures for dispute settlement
9. Determine recording system for products and services that ensures traceability, where required
10. Check and record quality performance
    • Work with relevant personnel to establish procedures to check that materials and products conform to quality standards
11. Coordinate checks of quality of materials, services and equipment delivered according to WHS requirements
12. Initiate corrective action for non-conformance, to obtain and maintain established quality standards
13. Maintain records of quality assurance process and prepare reports according to workplace procedures