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Elements and Performance Criteria

1. Establish contract requirements
   • Identify contract requirements in collaboration with required personnel and workplace procedures
2. Establish key criteria to define contract parameters
3. Review previous contracts to guide preparation of contract and selection of contractors
4. Prepare contract detailing required products and services and advertise and/or circulate in relevant media
5. Confirm contract agreement
   • Review and shortlist contract applications according to applicant’s ability to provide goods and services to required standards
6. Select contract supplier and negotiate contract agreement
7. Confirm agreement deliverables and quality and performance standards
8. Confirm documentation, communication and performance monitoring processes with contract supplier
9. Develop risk management plan according to workplace requirements
10. Complete procurement documentation according to workplace procedures
11. Implement and manage contract agreement
    • Monitor performance to ensure standards and targets are being achieved
12. Manage change requests from stakeholders
13. Identify and address inconsistencies and missed targets to re-establish required performance levels
14. Consult required personnel to assist in monitoring performance of contract suppliers
15. Identify and implement improvement opportunities to contract delivery, where possible
16. Update documentation throughout implementation of contract
17. Manage supplier payments according to contract agreement
18. Evaluate contract implementation and maintain records
    • Evaluate implementation and effectiveness of contract in meeting contract requirements, including quality outcomes
19. Identify and drive improvements to future contracting procedures
20. Provide feedback to supplier to assist in improving future performance
21. Prepare records and maintain reports