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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Prepare to rejuvenate millinery
   • Identify client rejuvenation requirements, including priorities, preferences, budget and timelines
   • Identify suitable procedure for rejuvenation, discuss initial pricing and confirm with the client
   • Obtain agreement to continue with millinery service and document client requirements
   • Prepare materials, equipment and headwear for selected rejuvenation procedure
3. Clean headwear to meet client requirements
   • Examine headwear item and select cleaning process most suitable to requirements
   • Recognise pest damage and infestation and select process for cleaning
   • Use cleaning processes and agents to clean headwear to organisational standards and as agreed to with client
4. Repair and curate headwear to meet client requirements
   • Examine damage to headwear and select appropriate processes for repair
   • Repair headwear according to organisational standards and as agreed to with client
   • Identify vintage and style characteristics of headwear and determine curating requirements considering fabric, age and features of the item
   • Undertake curating processes to ensure optimal condition of the headwear item is achieved
5. Re-style headwear to meet client requirements
   • Confirm process for re-styling the headwear item based on client sketches or models to present design concepts
   • Prepare materials, equipment and headwear item for re-styling, including development of pattern prices, if required
   • Re-style headwear according to organisational standards and as agreed to with client, using blocks or patterns, if required
6. Re-size headwear to new specifications
   • Examine material and design of headwear to determine suitable process for re-sizing
   • Take required measurements for re-sizing and document specifications
   • Implement re-sizing techniques according to the client needs and in consideration of fabrics, design and other materials
   • Check headwear to ensure that item design and strength are maintained after resizing process
7. Finish headwear and finalise service
   • Finish headwear according to workplace procedures
   • Check headwear to ensure quality standards are met
   • Use effective interpersonal skills to present to the client
   • Complete and maintain details of finished article and client records according to workplace procedures

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions PPE oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling WHS practices
Rejuvenation requirements include the following:	cleaning repairing re-styling re-sizing curating
Finish headwear includes the following:	satisfy design specifications and client requirements brush, steam or press for presentation, as necessary conform to client needs and expectations conform to workplace quality standards

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

interpreting rejuvenation requirements

preparing materials, equipment and headwear for selected rejuvenation procedure

applying all five (5) rejuvenation techniques

using effective interpersonal skills to communicate with client

finishing headwear according to quality standards

presenting completed item to client

completing and maintaining details of finished article and client records according to workplace procedures.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

selection of appropriate rejuvenation techniques:

cleaning

repairing

re-styling

re-sizing

curating

vintage and style characteristics of headwear

industry and product processes and equipment for rejuvenating hats

materials, equipment and headwear for selected rejuvenation

a range of textiles and materials, including their response to cleaning and manipulation techniques

styles of hats from a range of eras

measurements for resizing

cleaning processes and agents to clean headwear

repair processes:

sewing or stitching

patching

repairing or reattaching brimming

attaching clips, decorations, straps, bows and buckles

re-colouring patches

replacing fabric and attachments

curating techniques

resizing techniques:

stretching

adding inserts

replacing or re-sizing elastic, brims or fasteners

remodelling

workplace procedures.

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