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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Prepare for millinery project
   • Interview client to establish client needs and expectations
   • Obtain agreement to continue with millinery service
   • Conduct initial millinery consultation
3. Confirm millinery order
   • Use total look styling concepts to assess client profile and make recommendations
   • Discuss style recommendations, provide style options and negotiate to reach agreement with client
   • Provide patterns and sketches to assist client, as required
   • Confirm order according to workplace procedures
   • Arrange fittings, timelines and payment
   • Apply sizing systems and principles to head measurements
4. Conduct fittings
   • Present headwear to the client in a professional manner
   • Use professional judgement, discretion and interpersonal skills to discuss construction progress with client
   • Fit headwear, seek feedback and negotiate adjustments and modifications to the design
5. Finish headwear and present to client
   • Finish headwear according to client requirements and workplace procedures
   • Check headwear to ensure quality standards are met
   • Use effective interpersonal skills to present to the client
   • Complete and maintain details of finished article and client records according to workplace procedures

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions PPE oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling
Establishing client needs includes:	using interpersonal skills to greet client establishing initial millinery needs explaining the millinery process to client encouraging client to express and clarify requirements and expectations, including priorities, preferences, budget and timelines
Millinery consultation includes:	assessing client facial features, including shape and hairstyle ascertaining intended use of millinery product discussing materials, styles and millinery features with the client using millinery models to demonstrate different millinery styles discussing cost estimates with the client recording size requirements

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

establishing client needs and expectations and obtaining agreement to continue with millinery service

conducting at least two (2) initial millinery consultations, using props and demonstration to help interpret and clarify client needs and expectations

using total look styling concepts to assess client profile, make recommendations, provide style options and negotiate to reach agreement with client

selecting appropriate materials and styles, patterns and sketches to make recommendations to client

confirming order according to workplace procedures and arranging fittings, timelines and payment

apply sizing systems and principles to head measurements

using professional judgement, discretion, problem solving and interpersonal skills to discuss construction progress with client

fitting headwear, seeking feedback and negotiating adjustments and modifications to the design on at least two (2) occasions

finishing headwear according to workplace standards and client requirements on at least two (2) occasions

presenting completed item to client

recording product and client details according to workplace procedures

maintaining accurate records.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

millinery policies, standards and guidelines, industry codes of practice, legislative and regulatory requirements

industry, workplace and product processes

a range of textiles and materials, including their composition and the stretch quality of fabrics

millinery production tools and equipment

millinery pricing

information required for complete consultation

style options, fashion trends and total look concepts

protocol regarding headwear and dress style for specific occasions

sizing systems and principles for head measurements

millinery manufacture techniques

agreement requirements with client:

millinery style

materials

features

costs

timeframe

finishing techniques:

brushing

steaming

pressing

attaching elastic

labelling

adjusting the positioning of trims

body language

documentation and transfer of information

quality practices

workplace procedures

recording and reporting practices.

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