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Elements and Performance Criteria

1. Determine job requirements
   • Follow standard operating procedures (SOPs)
   • Comply with work health and safety (WHS) requirements at all times
   • Use appropriate personal protective equipment (PPE) in accordance with SOPs
   • Identify job requirements from specifications, drawings, job sheets or work instructions
2. Prepare to undertake couture millinery
   • Provide advanced client service to determine requirements
   • Obtain agreement to continue with millinery service
   • Conduct initial millinery consultation
   • Confirm client order and design specifications
   • Maintain client records
3. Assist client to select design
   • Identify accompanying outfit and accessories and assess if possible, to consider in millinery design
   • Consider millinery design according to the needs, expectations and personal features of the client
   • Use effective interpersonal skills to provide high-level advice, negotiate and advise on millinery design
   • Use models, sketches and examples to demonstrate different millinery styles and assist the client to decide on millinery styling
   • Discuss materials, styles and millinery features with the client
4. Produce one-off hat for client
   • Produce millinery pattern for client order
   • Source materials and produce alternative materials, if required, to achieve desired effect
   • Produce headwear according to the design specifications
   • Prepare headwear for client fitting
5. Conduct client fitting
   • Make appointment for client fitting
   • Provide opportunity to fit headwear with clothing and accessories, if required
   • Provide trims, additional and alternative features for consideration
   • Assist client to review headwear, decide on any modifications and confirm design
   • Address client concerns and resolve according to workplace policies and procedures
   • Make appointment for final presentation to the client
6. Finish headwear and present to client
   • Finish headwear according to client requirements, modifications and workplace procedures
   • Check headwear to ensure it conforms with client requirements and quality standards
   • Use effective interpersonal skills to present to the client and ensure satisfaction
   • Complete and maintain details of finished article and client records according to workplace procedures

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Workplace procedures include one or more of the following:	requirements prescribed by legislation, awards, agreements and conditions of employment SOPs work instructions PPE oral, written and visual communication quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output housekeeping tasks related to environmental protection, waste disposal, pollution control and recycling
Millinery consultation includes:	assessing client facial features, including shape and hairstyle ascertaining intended use and desired effect of millinery product discussing materials, styles and millinery features with the client using millinery models and props to demonstrate different millinery styles discussing cost estimates with the client recording size requirements

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria on at least two occasions and include:

reading and following work instructions, standard operating procedures (SOPs), safe work practices

accurately identifying client needs, expectations and desired outcome

providing high-level and relevant millinery advice

using millinery props, models and sketches to establish client needs

using effective and professional interpersonal skills to establish relationship with the client and provide high-level, individualised customer service

demonstrating discretion, judgement and problem-solving skills in the establishment and delivery of millinery orders

effectively negotiating order details and price with the client for couture millinery on at least two (2) occasions

conducting millinery fitting and identify required adjustments

finishing headwear according to workplace standards and client requirements and presenting to client on at least two (2) occasions

presenting completed item to the client

applying workplace procedures

recording client details and maintaining records according to workplace procedures.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

safe work practices and procedures and use of personal protective equipment (PPE)

pricing millinery items

appropriate millinery materials

millinery styles

body language

customer focused communication to meet client expectation and satisfaction

documentation

sketching techniques to portray images to clients

millinery patternmaking for one-off items

finishing techniques:

brushing

steaming

pressing

attaching elastic

labelling

adjusting the positioning of trims

documentation and record keeping according to workplace procedures records.

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