Elements and Performance Criteria
- Identify and scope the requirements of the work instructions and SOPs
- Format is developed or selected according to enterprise requirements.
- Individual tasks/responsibilities to be covered are accurately identified.
- The sequence of tasks is determined to ensure efficiency is achieved.
- The sequencing of information is consistent with current or desired performance.
- Regulatory and customer requirements are identified.
- Write work instruction or SOP
- Work instruction or SOP identifies key roles and responsibilities.
- Document is prepared using a format and language consistent with enterprise procedures.
- Corrective actions and/or critical control points are included in the documentation.
- Safe work practices and/or hygiene requirements related to the task are included.
- Photographs or illustrations are included as appropriate.
- Document version control procedures are implemented.
- Validate work instruction or SOP
- Written document is tested for consistency with identified requirements and supports workplace performance.
- Written document is trialled with personnel to confirm clarity and language is appropriate to literacy needs.
- Written document addresses WHS, hygiene and regulatory requirements as appropriate.
- Written document is amended, as necessary, based on feedback from validation activities.
- Images and diagrams are examined for accuracy and conformance to workplace and regulatory requirements.
- Implement work instruction or SOP
- Required approvals are obtained and recorded.
- Plan for implementation is developed and communicated to appropriate personnel.
- Training requirements are identified and addressed.
- Work instruction or SOP is implemented.
- Effectiveness of implementation is evaluated.
- Records of implementation are stored appropriately.