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Elements and Performance Criteria

1. Define the crisis
   • Assess crisis and probable implications
   • Identify and monitor secondary threats to situation
   • Assess and evaluate data to determine process/system status
   • Receive, collate and assess external information
   • Identify probable cause of crisis from available information and resources
   • Identify, allocate and confirm roles of personnel in the crisis management process
2. Implement contingency plans
   • Determine appropriate contingency plans for the organisation
   • Identify additional resources required
   • Coordinate the development of alternative contingency plans to cater for variations in the crisis
3. Establish communications
   • Activate communication systems
   • Establish communication with appropriate stakeholders, including customers and suppliers
   • Activate reporting processes and ensure continuous monitoring and evaluation of incident
   • Establish/activate command and control facilities
4. Assess the crisis
   • Conduct a risk assessment of all factors impacting upon the response
   • Conduct an initial assessment of resources required
   • Identify constraints which may impede the response
   • Identify and assess initial response options
5. Implement crisis management plan
   • Identify appropriate crisis management plans, including contingency plans, if required
   • Manage response in accordance with plan and available personnel/equipment
   • Prioritise responses taking into account needs of stakeholders
   • Modify plan and deploy additional resources as required
   • Monitor, evaluate and adjust restoration strategies as required
6. Document and review crisis and response
   • Ensure recording occurs in a timely manner
   • Record and analyse feedback from stakeholders/witnesses
   • Identify and record root cause/cause tree of crisis
   • Generate and distribute required reports and findings to appropriate personnel
7. Manage post crisis operations
   • Account for and demobilise resources
   • Initiate post-incident recovery
   • Evaluate and document effectiveness of operations
   • Debrief all relevant people
   • Recommend improvements to the crisis management process

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following: legislative requirements, including work health and safety (WHS) industry codes of practice and guidelines environmental regulations and guidelines Australian and other standards licence and certification requirements All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence. Duty of care responsibilities under general work health and safety (WHS) Acts and regulations and state/territory and national standards applying to hazardous substances, dangerous goods and major hazards must be met.
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Incident	An incident is an unintended event, or an unintended consequence of an intended event, including one or more of the following: fire and explosion loss of containment excursions above/below acceptable limits for emissions or plant conditions excursions above occupational hygiene or biological exposure limits non-compliance with regulatory requirements security breaches failure to follow procedures complaints vehicle incidents on/off-site incidents
Incident response	Incident response includes one or more of the following: deployment of site incident response personnel containing/controlling the incident at source and/or its spread search and rescue operations engagement of external emergency services (such as fire, ambulance, rescue and military) liaison with other agencies (such as environmental, clean-up and specialised troubleshooters) evacuation hazard control Incident response actions must: be in accordance with and relevant organisation procedures use appropriate response equipment, where required prioritise the safety and/or successful recovery of personnel and others affected by the incident response not inhibit effectiveness of the incident response or further contribute to the incident
Communication systems	Communication systems include one or more of the following: mobile phones satellite phones HF/VHF radio flags flares operating logs intercoms pager two-way radio email electronic equipment other communication methods/equipment defined in organisation procedures
Assessment of crisis	Assessment of a crisis includes consideration of: type of incident risk to life, property and environment hazards capability of assigned personnel adequacy of allocated equipment information gathered from existing plans/databases forecasts meteorological profiles
Constraints	Constraints that may impede the response to the crisis must be considered and include one or more of the following: legislation and organisation procedures resources (e.g. time, financial, personnel and organisational) prevailing weather and seasonal factors restrictions on duration of work or the conditions under which personnel may be employed sacred sites, other areas of environmental and cultural significance, wilderness areas, hazardous areas and other restricted areas
Evaluate effectiveness	Evaluating the effectiveness of operations includes consideration of one or more of the following: inappropriate or lack of contingency planning lack of commitment by the organisation to training and incident response exercises deviations from standard operating procedures or incident response plans loss of personnel in either practices or incidents strategic failures in communications

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to:

interpret information from a range of sources to assess the crisis

determine, implement, monitor and adjust contingency plans and crisis management plan to meet changing crisis situation/conditions

minimise escalation of the crisis

source and manage resources

communicate effectively with internal and external stakeholders under stress

complete records and accurately document

identify and resolve problems

manage post-crisis recovery and debriefings

evaluate effectiveness of crisis operations and recommend improvements

document reviews and outcomes.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

regulatory framework and specific compliance requirements that apply to the organisation

organisational procedures, including those covering:

safety, hazards and hazard control

incident, fire and accident

environmental protection

risk assessment/risk management

relevant facility fire management and safety systems

communication systems

emergency response plans

release of information to external bodies

crisis management plans

crisis management principles

contingency planning

types of incidents that can arise in the work environment and related hazards, risks, responses and equipment

regulatory agency obligations and expectations

welfare obligations and responses.

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