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Elements and Performance Criteria

1. Monitor stock reordering
   • Monitor stock levels and maintain them at optimum levels
   • Adjust stock reorder levels, as required, in response to customer demand
   • Report to suppliers variations to quality and quantity of delivered goods
   • Identify alternative suppliers which meet required quality and safety standards and utilise them when required
   • Reorder stock in compliance with procedures
2. Maintain inventory records systems
   • Maintain accurate records of the storage and the movement of stock
   • Identify, and act upon, stock discrepancies
   • Ensure minimum inconvenience to customers resulting from stock movements
3. Undertake stocktaking and cyclical counts
   • Coordinate stocktaking and cyclical counts as required
   • Interpret inventory data and confirm it matches stock
   • Reconcile inventory data with actual stock on hand
   • Report stock variations or shortages
   • Identify missing or damaged stock and report as required by procedures
4. Control hazards
   • Identify hazards in the work area
   • Assess the risks arising from those hazards
   • Implement measures to control those risks in line with procedures and duty of care
5. Respond to problems
   • Identify possible problems in stock levels, storage, quantity and quality if stock, timeliness of supplies and production issues
   • Determine problems needing action
   • Determine possible fault causes
   • Rectify problem using appropriate solution within area of responsibility
   • Follow through items initiated until final resolution has occurred
   • Report problems outside area of responsibility to designated person

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Regulatory framework	The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used. Applicable legislation, regulations, standards and codes of practice include: health, safety and environmental (HSE) legislation, regulations and codes of practice relevant to the workplace, equipment and production processes and hazardous materials Australian/international standards relevant to the materials being used and products being made any relevant licence and certification requirements. All operations to which this unit applies are subject to stringent HSE requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and such requirements the legislative requirements take precedence.
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or any combination of: job cards drawings emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant.
Problems	Routine and non-routine problems must be resolved. Routine problems are predictable and have known solutions and include one or more of: stock discrepancies between inventory system and actual stock on hand deviations from supplier contracts/performance agreements stock control and production planning discrepancies stock quality and/or quantity does not meet production standards. Non-routine problems are unexpected problems or variations of previous problems. Non-routine problems must be resolved by applying operational knowledge to develop new solutions, either individually or in collaboration with relevant experts, to: determine problems needing action determine possible fault causes develop solutions to problems which do not have a known solution follow through items initiated until final resolution has occurred report problems outside area of responsibility to designated person. Operational knowledge includes one or more of: procedures training technical information, such as journals and engineering specifications remembered experience relevant knowledge obtained from appropriate people.
Records and reports	Records include one or more of: log books/sheets electronic records job/work sheets other records used for the smooth running of the plant. Reports include one or more of: paper or electronic-based logs and reports verbal/radio reports reporting items found which require action.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

read and interpret inventory data, production schedules, job sheets, procedures, material labels and safety information

monitor key variables, including:

production requirements

stock levels

reorder levels

quantity and quality of deliveries

supplier contracts

stock condition

identify discrepancies in stock quantities and/or quality

resolve routine and non-routine problems

identify when the operator is able to rectify problems, when assistance is required and who is the appropriate source for assistance

take action to resolve problems or report them to appropriate personnel

identify hazards and apply relevant hazard controls

apply safety procedures

communicate effectively with team/work group, supervisors, suppliers

complete workplace records

do basic arithmetical manipulations, including additions, subtractions, divisions, fractions and percentages.

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Knowledge Evidence

Must provide evidence that demonstrates knowledge relevant to their job sufficient to operate independently and to solve routine and non-routine problems, including knowledge of:

methods of monitoring production requirements and stock availability

effective inventory management techniques to meet production requirements

supplier contractual requirements

stock control, stocktaking and cycle counting techniques

optimum stock levels and relationship with cost

methods of identifying and rectifying variations to quality and quantity of delivered goods

methods and criteria for sourcing alternative suppliers

routine problems, their probable causes and relevant corrective actions

organisation procedures relevant to the work environment/job role

routine and non-routine problems that may arise, the range of possible causes and appropriate actions

organisation procedures relevant to the work environment/job role

hierarchy of control

hazards that may arise in the job/work environment and:

their possible causes

potential consequences

appropriate risk controls.

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