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Elements and Performance Criteria
Required Skills
Evidence Required
Range Statement
The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.Appropriate person(s) may include:clientscolleaguesmanagersperson(s) in control of work site(s)supervisors.Chemicals may include:acid cleanersalkaline cleanersneutral cleanerssolvent cleaners.Cleaning technique(s) may include:dry wipingdustingpolishingspot cleaningvacuumingwet wiping.Company requirements may include:access and equity policy, principles and practicebusiness and performance plansclient communication proceduresclient confidentiality proceduresclient service standardscommunication channels and reporting procedurescompany goals, objectives, plans, systems and processescompany issued identification badge/card/passcompany policy and procedurescompany service standardsdress and presentation requirementsduty of care, code of conduct, code of ethicsemergency response and evacuation proceduresmaintenance procedures for equipment and PPEOHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)OHS policies and procedurespersonnel practices and guidelinespolicies and procedures relating to own role, responsibility and delegationquality and continuous improvement processes and standardsrecords and information systems and processesrights and responsibilities of employees and employerstraining (induction, refresher and new skills) materialsuse of contractorswork site access security clearance procedures.Dressing a room or area is usually performed in:boardroomsfood courtsfunction roomshospital wardshotelsloungesmerchandising areasmotelsofficespublic areas.Environmental requirements may include:clean-up, containment and/or isolationcompany policies and guidelinesenvironmental protection agency and government department regulations and guidelineshazardous materials handlinglocal government regulations/bylaws.Equipment may include:access equipment - laddercleaning equipment:alcohol wipesbucketdamp clothdust extraction tools e.g. wall mate and fridge dusterslint-free dusters (lambswool and feather)lint-free polishing cloths (cotton and colour fast)mini mopsoil impregnated clothpolishing clothsscourers.Furniture, fittingsand loose items may include:furniture and fittings:air conditioning ventsbarsbedsbedside cupboardsbenchesblindsceiling fanschairsclockscompactuscomputers and associated equipmentcurtainsdesksdisplaysdoor handlesdoorselectrical items including jugs, microwavesfiling cabinetsgrillslampslight fittingslight switchesornamentspicture framesrailingrefrigeratorsshelvesskirtingstovestablestelephone handsetsventswallswindow sillswork stationsloose items:ash traysbinsbooks and magazinescalculatorscups and saucersdesk calendarselectrical leadsfood and drink containerskitchen implementsmatsmugspersonal photosphone indexradiosrecognition awardstissue boxeswall charts.Hazards may include:allergic reactions to chemicals and/or equipment, including latex allergiesbiological wastebites and stingsblood and blood-stained productsbroken glass and other sharp surfaceschemical containers and/or decanted chemical storage containers labelled incorrectlyconfined/restricted spacescontaminated clothing, chemicals and/or equipmentdamaged or inappropriate equipmentdust and fibreselectrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipmentenvironmental impactextremes of heat and temperaturefatiguefiregasheightshuman waste (faeces, urine, vomit)inadequate lighting and ventilationinfectious and zoonotic diseases e.g. scabies/Q feverinhaling chemical fumesleaks, spill, splash and spraymanual handling techniques including awkward and repetitive posturesmobile/vehicle hazards around plant and vehiclesmoving and/or unguarded machinery and equipmentnoiseoccupational violence and bullyingpoor manual handling techniquespoor personal hygiene practicesrepetitive motion, force and vibrationsynergistic chemical reactions (hazardous incompatibility or reactivity)syringes or other sharpsultraviolet lightunderfoot conditions e.g. slippery, uneven and rough surfacesunrestricted people accesswaste and waste disposalwork in isolated/remote environments.Legislative requirements may include:Australian Standards, quality assurance and certification requirementsaward and enterprise agreementscodes of practicenational industry standardsrelevant Commonwealth/state/territory legislation and local government regulations that affect company operation:anti-discrimination and diversityavailability of chemical registers/manifestschemical controlsconsumer protectionenvironmental protection issuesequal employment opportunityfreedom of informationindustrial equipment certificates of competency or licencesindustrial relationsOHS Acts and regulationsprivacytrade practicesworkplace consultative arrangements.Manufacturers' specifications may include:equipment operational manualsinstructional guidesmaterial safety data sheetsother resources supplied by the manufacturer (such as laminated cards notices, wall posters)product labelssafety instructions pre-printed on equipment.Occupational health and safety* (OHS) requirements may relate to:allergic reactions (contact dermatitis, etc)communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etcdermatoxicological control and prevention measureshazard identification and risk assessment mechanismshazard reportinghierarchy of hazard control proceduresinjury, dangerous occurrence and incident reporting requirementskeeping access ways clear from obstructionmaintaining clear access waysmaintenance procedures for equipment and PPEnational industry standards/codes of practiceOHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)protection from hazardous substances, noise and dustprotection of people in the workplaceroutes of entry and potential symptoms of exposure from chemicalssafety training (induction and refresher)ultraviolet lightup-to-date electrical test and tag complianceuse of chemicals in accordance with labelsuse, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manualsuse, storage and maintenance of personal protective equipment and clothing.* Also known as occupational safety and health or workplace health and safetyPersonal protective equipment (PPE) may include:ear muffs/plugsgloves - non-permeablegoggleshigh-visibility vests/clothingoveralls and other protective clothingrespiratorsafety glassessafety shoessplash-proof face maskssun protectiontongsultraviolet protectionwet-work clothing.Personnel may include:client's stafffellow workers (colleagues)general publicvenue/facility/building/shopping centre staff/management.Rights and responsibilities of employees may relate to:confidentiality and privacy rightsduty of careknowing the appropriate personnel for reporting purposesknowing the location of manuals and/or related documentsknowing the terms and conditions of own employmentknowing the workplace proceduresprotection from discrimination and sexual harassment.Rights and responsibilities of employers may relate to:duty of careproviding a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standardsproviding information and training in work tasks, OHS and other employment related mattersthe right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):are negligent, careless or cause an accidentcommit a criminal offencecommit acts of disloyalty such as revealing confidential informationuse abusive language.Soil types can be wet or dry and may include:beverages (drinks)bloodblue tackcandle waxchewing gumcobwebsdustfoodgluegreasehuman waste (faeces, urine, vomit)lipstickmedicinemud and dirtnail polishpaintshoe polish.Surfaces may include:fabric upholsteryglasslaminateleathermetalpaintedplasticpoly resintiledtimbervinyl.Waste may be either solid or liquid and include:chemicals past the expiry datedry waste (fluff and lint)liquid wastelitterobsolete equipmentpackagingsoilused cleaning clothsused containersused or unused chemicalsused/contaminated personal protective equipment.Work order information may include:access to work site and egress pointscompletion times/datesinsufficient people to complete the work task(s)job requirements and taskslegislative requirements and local governmentOHS requirements and emergency response proceduresresource requirements - equipment and chemicalsspecific client requirements e.g. relationships with other activities, dress and presentation requirementsuse of signage and barrierswork schedulesworking in isolated and remote locationswork site contact person(s).Work restrictions may include:amount of cleaning anticipatedclient activityemployee(s) level of literacy and/or communication skillsfaulty or inappropriate equipmentsite hazardsskills of the work unit/teamstaffing resourcestime limitations.