Elements and Performance Criteria
- Assist clients to articulate needs
- Explore, specify and agree on client needs.
- Match available services and/or products to client needs.
- Advise clients of options and explain in a manner suited to client requirements.
- Assist clients to evaluate options to satisfy their needs.
- Communicate to clients their rights and responsibilities in relation to the service and/or product.
- Satisfy client needs
- Determine preferred product and/or service and prioritise for action.
- Develop and deliver customised solutions within limits of own authority.
- Explain reasons why if the required service cannot be provided.
- Recommend an acceptable alternative to clients and if none is available, explain further actions that can be taken.
- Exercise judgment to resolve client service issues
- Assist clients to articulate needs
- Explore, specify and agree on client needs.
- Match available services and/or products to client needs.
- Advise clients of options and explain in a manner suited to client requirements.
- Assist clients to evaluate options to satisfy their needs.
- Communicate to clients their rights and responsibilities in relation to the service and/or product.
- Satisfy client needs
- Determine preferred product and/or service and prioritise for action.
- Develop and deliver customised solutions within limits of own authority.
- Explain reasons why if the required service cannot be provided.
- Recommend an acceptable alternative to clients and if none is available, explain further actions that can be taken.
- Exercise judgment to resolve client service issues