Elements and Performance Criteria
- Prepare for highlevel communication
- Clarify communication objectives, confirm those to be present and identify communication mode.
- Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.
- Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.
- Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.
- Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.
- Critically analyse and respond to opinions
- Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.
- Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.
- Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.
- Welcome opposing or challenging views and examine them for their value in achieving the same ends.
- Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.
- Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.
- Persuade and influence others
- Choose a communication approach to maximise effect with the given audience.
- Assert sustained points of view with determination and conviction.
- Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.
- Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.
- Respond to complex questions and arguments with reasoned explanation.
- Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.
- Reflect on and hone communication strategies
- Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.
- Analyse own vulnerability to emotional and other seductive appeals dispassionately.
- Articulate and use lessons learnt to underpin future interactions.
- Develop and practise sophisticated language structures and features that influence audiences.
- Explore and practise creative and innovative communication strategies for a range of workplace applications.
- Prepare for highlevel communication
- Clarify communication objectives, confirm those to be present and identify communication mode.
- Anticipate the likely attitudes of and positions to be taken by those present on the matters under discussion.
- Consider communication styles of those to be present and assess their effect on the tone and likely progress of the discussion.
- Undertake critical self-evaluation of communication strengths and vulnerabilities and compare with other participants' in planned encounters.
- Research and organise subject matter, identify key messages and plan tactics to use personal strengths and maximise outcomes.
- Critically analyse and respond to opinions
- Listen to others critically and responsively to evaluate complex levels of meaning in spoken communication and to identify bias or unsupported argument.
- Note tone, style, non-verbal elements and points of view of speakers and consider their use in influencing and affecting particular outcomes.
- Analyse reaction to speakers and their point of view to identify and manage emotional triggers and maintain objectivity.
- Welcome opposing or challenging views and examine them for their value in achieving the same ends.
- Examine communication for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.
- Explore complex concepts and ideas to clarify understanding, and to challenge and justify interpretations based on underlying assumptions, beliefs and values.
- Persuade and influence others
- Choose a communication approach to maximise effect with the given audience.
- Assert sustained points of view with determination and conviction.
- Modify content and approach when speaking to an unresponsive audience, and handle diversions and unexpected questions confidently.
- Use a variety of verbal and non-verbal behaviour to explain abstract ideas and expand on complex issues.
- Respond to complex questions and arguments with reasoned explanation.
- Handle disagreements or conflicting personalities objectively and negotiate agreements where possible, concluding with positive summaries of achievement.
- Reflect on and hone communication strategies
- Seek feedback from others, assess outcomes and analyse underlying interactions and motivations.
- Analyse own vulnerability to emotional and other seductive appeals dispassionately.
- Articulate and use lessons learnt to underpin future interactions.
- Develop and practise sophisticated language structures and features that influence audiences.
- Explore and practise creative and innovative communication strategies for a range of workplace applications.