Elements and Performance Criteria
- Access and use legislation and guidelines
- The range of legislation and guidelines common to employment in a public sector organisation is accessed
- The key principles contained in the legislation and guidelines are identified
- Information is clarified in order to confirm own understanding
- Work is undertaken in accordance with the principles contained in legislation and guidelines
- Access and use organisational information
- The staffing and organisational structure is identified
- Procedures for dealing with staff at all levels of the organisation are identified and clarified
- Procedures for dealing with clients are identified
- Sources of assistance are identified, and types of assistance available from each source are identified
- Work is carried out within organisational procedures
- Work with diversity
- Appreciation of the differences between colleagues is demonstrated through workplace behaviour
- Communication styles are used to take account of workplace diversity and reflect the principles of emotional intelligence
- Contribution to the workgroup is made to utilise personal strengths and take any opportunities provided to develop new competencies
- The requirements of multicultural awareness and anti-discrimination legislation are met
- Investigate career options
- Personal working and learning styles, values and attitudes are identified and weighed against the requirements of current and potential work opportunities
- Personal work goals are identified and prioritised
- Advice is obtained on future work/career options
- A range of possible career paths is identified and initial planning undertaken to map out broad competency areas and experiences required to pursue them
- Personal development is planned to prepare for career options
- Learning opportunities are sought and accessed in line with personal work goals