Elements and Performance Criteria
- Prepare for high-level written communication
- Communicationobjectives are clarified, stakeholders are identified and political or other sensitivities are determined
- Research is undertaken to anticipate the likely attitudes of and positions of stakeholders on the matter/s under consideration
- Subject matter is researched/organised, key messages to be conveyed are distilled and tactics are planned to utilise written materials to maximise outcomes for the organisation in accordance with legislation, policy and guidelines
- Critically analyse other positions
- Other positions are considered critically to evaluate complex levels of meaning in written communication and to identify impartiality, bias or unsupported argument
- Written materials are examined for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions
- Complex concepts and ideas are explored to clarify understanding, and justify, or challenge interpretations based on underlying assumptions, beliefs and values
- Evidence is compared and contrasted and sources referred to are evaluated for reliability and authenticity
- Evidence is used to test other positions and draw conclusions about their validity and strengths
- Prepare persuasive written communication
- Communication approach is chosen and used to positively influence and remove barriers to understanding for the given audience
- Risk assessment is undertaken and risk management is implemented in relation to document preparation and content
- Input information/documents provided by others are analysed for fit with the chosen approach and to ensure consistency of values, attitudes and opinions
- Information is synthesised and complex documents are prepared in accordance with organisationalrequirements, legislation, policy and procedures
- Feedback from others is obtained on the documents' effectiveness for the purpose intended, outcomes are assessed and lessons learnt are articulated and used to underpin future writing
- Feedback is provided to contributors of information/documents to improve future input in a manner that provides learning opportunities for the contributors
- Prepare for high-level written communication
- Communication objectives are clarified, stakeholders are identified and political or other sensitivities are determined.
- Research is undertaken to anticipate the likely attitudes of and positions of stakeholders on the matter/s under consideration.
- Subject matter is researched/organised, key messages to be conveyed are distilled and tactics are planned to utilise written materials to maximise outcomes for the organisation in accordance with legislation, policy and guidelines.
- Critically analyse other positions
- Other positions are considered critically to evaluate complex levels of meaning in written communication and to identify impartiality, bias or unsupported argument.
- Written materials are examined for subtext, significant inclusions and exclusions, socio-cultural values, attitudes and assumptions.
- Complex concepts and ideas are explored to clarify understanding, and justify, or challenge interpretations based on underlying assumptions, beliefs and values.
- Evidence is compared and contrasted and sources referred to are evaluated for reliability and authenticity.
- Evidence is used to test other positions and draw conclusions about their validity and strengths.
- Prepare persuasive written communication
- Communication approach is chosen and used to positively influence and remove barriers to understanding for the given audience.
- Risk assessment is undertaken and risk management is implemented in relation to document preparation and content.
- Input information/documents provided by others are analysed for fit with the chosen approach and to ensure consistency of values, attitudes and opinions.
- Information is synthesised and complex documents are prepared in accordance with organisational requirements, legislation, policy and procedures.
- Feedback from others is obtained on the documents' effectiveness for the purpose intended, outcomes are assessed and lessons learnt are articulated and used to underpin future writing.
- Feedback is provided to contributors of information/documents to improve future input in a manner that provides learning opportunities for the contributors.