Elements and Performance Criteria
- Manage contract establishment.
- Requirements of contracts and strategic initiatives are discussed, clarified and agreed by all parties.
- Responsibilities for establishing and carrying out procedures are assigned to achieve contract outcomes.
- Effective communication strategies and processes are established and implemented to assist ongoing communication between internal and external stakeholders and contractors.
- Relationship management is undertaken of all levels of personnel involved in procurement and contract management, within probity boundaries.
- Strategic relationships are established and managed within probity boundaries to improve procurement capability and performance.
- Risk management plans are updated according to organisational policy and procedures.
- Manage contract performance.
- Progress of contracts is monitored against set targets and performance measures to ensure success of procurement activities.
- Should monitoring find that set targets, performance measures and probity requirements are not being met, action is taken to rectify performance in a timely manner.
- Advice and support are provided to solve problems, make improvements and maintain progress.
- Disputes are managed promptly according to contractual conditions to achieve resolution and maintain contract performance and progress.
- Opportunities to continuously improve procurement outcomes are sought and negotiated with contractors.
- Approvals are provided or gained for contract variations that are negotiated and agreed between the parties.
- Opportunities are provided for stakeholders and contractors to have input into and receive feedback on progress during the performance of the contract.
- Internal and external stakeholders are engaged as necessary throughout the life of the contract to maintain progress.
- Manage contract evaluation.
- Evaluation of contract performance is undertaken relative to planned performance measures and in consultation with stakeholders and contractors.
- Where stakeholders and contractors do not agree, dispute resolution is undertaken according to organisational policy and procedures.
- Conclusions are detailed against agreed criteria to provide a complete picture of performance of contractors, organisation's procurement processes and value for money.
- Performance of strategic initiatives is measured relative to planned outcomes in consultation with industry and other stakeholders.
- Lessons learnt from evaluations of contracts and strategic initiatives are documented according to organisational requirements and used to continuously improve future procurement activities.
- Contractors and stakeholders are advised of evaluation outcomes in a timely manner according to organisational guidelines.