Elements and Performance Criteria
- Receive information
- Required information is identified, requested and/or received in accordance with legislative powers, organisational policy and procedures.
- Incoming information is checked for gaps, anomalies, deficiencies or discrepancies, and compared with pre-existing information, where relevant.
- Additional data sources are accessed and information is obtained to fill gaps and compare with information received.
- Incoming information is receipted if required in accordance with organisational policy and procedures.
- Record information
- Accurate recording of information is carried out in line with organisational procedures, confirming relevant details of source.
- Records are maintained as accurate, complete and up-to-date and are presented in the required format.
- Legislative requirements for recording and storage of information are complied with.
- Procedures for storage and management of confidential and sensitive information are adhered to.
- Verify authenticity of information
- Initial selection of information is completed using preliminary cull to eliminate unreliable data.
- Information is corroborated and assessed for its integrity, validity and reliability.
- Validation or corroboration is carried out with existing information as well as information from outside organisations and other sources where relevant.
- Useful and useable information is extracted, interpreted and organised in a form that is accessible to users.
- Analysis is conducted in accordance with agreed indicators and assessment is accurate, relevant and complete.
- Recommend/take action as a result of information received
- Outcomes are recorded and reported in accordance with organisational policy and procedures.
- Actions are recommended or taken as a result of the outcomes.
- Decision is documented showing reasons for proceeding/not proceeding or taking other action, after discussion with management, where required.
- Areas or other organisations that may be affected by information received or outcomes, are identified and informed, in accordance with organisational procedures and legislative requirements, to optimise usefulness of information.