Elements and Performance Criteria
- Communicate verbally
- Communicate non verbally
- Communicate with clients
- Give and receive instructions
- Instructions received are acted upon within an agreed time frame and to meet organisation needs
- Difficulties/problem areas are identified and communicated to the appropriate person in a timely manner
- Clarification of instructions is sought from the appropriate person
- Instructions are relayed clearly, concisely and accurately and confirmation of understanding obtained
- Take part in group discussions and informal meetings
- Contributions are made in small informal group activities and meetings to facilitate outcomes
- Responses are sought from, and provided to, other group members in a constructive way
- Views and opinions of individuals or a group are understood, acknowledged and accurately represented to others where required
- Prepare and process routine written correspondence notes and records