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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Locate an incident
   • Organisation's area of operational responsibility is identified
   • Appropriate directories, maps and databases are used to find incident location
   • Calls or enquiries are concluded, in accordance with organisational policies and procedures
2. Operate equipment
   • Appropriate equipment is chosen for the task, context and needs of incident
   • Equipment is used and operated safely, in accordance with organisational procedures and instructions
   • Faulty equipment is identified and reported, in accordance with organisational policies and procedures and alternative strategies are employed, as required
3. Receive incoming incident calls/enquiries
   • Emergency incident calls are answered promptly using standard agency answering protocols
4. Information about the caller, incident or enquiry is established, in accordance with organisational policies and procedures
5. Factors which may affect the caller's ability to provide accurate information are assessed and considered
6. Type of incident call or enquiry is determined accurately and call authenticity is determined, in accordance with organisational protocols
7. Details of the incident call or enquiry are obtained and accurately logged, in accordance with organisational policies and procedures
8. Appropriate response is established through consultation with relevant personnel, in accordance with organisational procedures
9. Provide information to callers in possible danger
   • Potential danger to caller is assessed accurately
10. Safety information appropriate to the situation and caller's needs is communicated clearly
    • Organisation's area of operational responsibility is identified
11. Appropriate directories, maps and databases are used to find incident location
12. Calls or enquiries are concluded, in accordance with organisational policies and procedures
13. Action received request
    • Action emergency incident request or call
14. Information is summarised and communicated using clear and appropriate language, in accordance with organisational policies and procedures
15. Follow up procedures and notifications to other emergency services or agencies are implemented, as required
    • Appropriate equipment is chosen for the task, context and needs of incident
16. Equipment is used and operated safely, in accordance with organisational procedures and instructions
17. Faulty equipment is identified and reported, in accordance with organisational policies and procedures and alternative strategies are employed, as required

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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