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Elements and Performance Criteria
- Lead and motivate people
- Advice and support sensitive to the individual's needs is provided to personnel in the performance of their duties
- Activities are undertaken to achieve commitment to common goals
- Initiative and innovation are recognised and encouraged
- Achievements are recognised and communicated within the organisation
- Undertake human resource planning
- Alternatives for staffing levels which clearly demonstrate returns to the organisation are analysed
- Contingency plans for staffing which meet key provisions of the human resource plan are developed
- Existing competencies of staff are compared with the needs of the organisation and/or work group
- Staffing levels are planned and negotiated with stakeholders within the organisational framework to achieve maximum efficiency of operations
- Develop and facilitate performance
- Strategies to rectify performance shortfalls and recognise success are identified
- Performance problems are addressed confidentially and in a constructive and timely manner, in accordance with organisational procedures
- Selections, transfers and promotions are made, in accordance with organisational policies and are supported with documented information
- Mechanisms are developed and implemented for the identification of human resource development needs within the work group and/or organisation taking into account the strategic plan for the organisation
- Facilitate training, educational and development opportunities
- Training, educational and development plans are included as part of an individuals and/or team performance plan
- Individual and/or team access to and participation in training, educational and development opportunities is facilitated
- Coaching and mentoring strategies are used to develop personnel in an environment of change
- Training, educational and development opportunities to enhance individual, team and organisational performance are identified
- Develop and implement issue resolution and grievance procedures
- Grievances and complaints are managed in a timely and caring way to optimise likelihood of a favourable outcome for all parties, in accordance with organisational policies and procedures
- Individual rights and obligations under industrial awards and/or agreements and legislation are documented and communicated in a clear and concise manner using appropriate language
- Hearings, interviews and meetings are conducted within the principles of industrial democracy and are participative and use consultative processes
- Relevant industrial parties are identified and invited to participate in the resolution process
- Manage disciplinary matters
- Investigations are conducted in a caring and confidential manner to maintain performance and morale
- Feedback is provided promptly
- Appeals processes are instituted, in accordance with organisational policies and procedures
- Deficiencies in procedures are recognised and recommendations for change are made
Range Statement