Elements and Performance Criteria
- Use communication systems and equipment
- Equipment is used and operated safely to support communications consistent with organisation's policies and procedures
- Communication equipment and techniques are selected to best meet the task, context and needs of the situation
- The communication system is correctly utilised to facilitate transmission and reception
- Communication systems are operationally maintained according to organisation's policies and procedures
- Transmit and receive communications
- Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisation's policy and procedures
- Contact is acknowledged, communication is confirmed and action initiated
- Communication faults and deficiencies are reported according to organisation's policy and procedures
- Alternative communication strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
- Communication is processed and recorded in accordance with organisation's policies and procedures
- Maintain communications equipment