Elements and Performance Criteria
- Use communications systems and equipment
- Communications equipment and techniques including verbal communications and voice procedures, are selected to best meet the task, context and needs of the situation
- Equipment is operated safely to support communications consistent with organisational policies and procedures
- Communications system is correctly utilised to facilitate transmission and reception
- Transmit and receive communications
- Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisational policies and procedures
- Contact is acknowledged, communication is confirmed and action is initiated
- Communication faults and deficiencies are reported according to organisational policies and procedures
- Alternative communications strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
- Communication is processed and recorded in accordance with organisational policies and procedures
- Maintain communications equipment
- Communications equipment is inspected to ensure operational readiness
- Fault finding techniques are applied and basic maintenance is conducted according to organisational policies and procedures
- Faulty equipment is identified and noted for repair, and documentation is completed in accordance with organisational procedures